To teach professional speaking skills and style

To improve writing effectiveness using modern writing techniques

To increase the ease of speaking and writing in a business environment

KEY TOPICS:

SPEAKING:...........................................................WRITING:

Fine tuning your voice............................ .. The Structure of a Business Letter

Meeting new people............................... . Picture Your Writing

Business Conversation..........................Mechanics

Requests and responses...................... Electronic Mail

Telephoning.............................................. Grammar Review and Related Exercises

Handling Complaints............................. Practice Writing Right

English v/s Singlish

Common Pronunciation errors

METHODOLOGY:

This course will upgrade speaking and writing skills by showing participants the standards of professional communication and by making them aware of common mistakes to avoid.  It will be conducted primarily as an interactive lecture enhanced by role-play, case studies, and writing exercises.

WHO SHOULD ATTEND?

All those who would like to correct their everyday mistakes in spoken and written English in order to project a more professional personal and company image.